IT Service Management Resume Samples

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Choose the best template - Choose from 15 Leading Templates. Use pre-written bullet points - Select from thousands of pre-written bullet points. Save your documents in pdf files - Instantly download in PDF format or share a custom link. B Cartwright Cartwright 940 Raynor View +1 (555) 645 9446 940 Raynor View p +1 (555) 645 9446 Experience Experience IT Service Management Reichel, Treutel and Quitzon IT Service Management

Investigating, recording and provisioning thematic analysis on failed changes, unauthorized changes and changes resulting in major incidents
Using reporting and spot checks to identify areas of improvement from a process and user perspective
Configures IT technology and executes basic changes while following standard operating procedures and change/release management policies
Carries out recommended updates to the service lifecycle including patching, point releases and major upgrades
Performing reviews on Enterprise Computing (EC) owned change records to ensure process adherence
Contributing to the annual review of Standard changes'
Inputting to Change record approval decisions on an ad hoc basis and through internal CAB (Change Advisory Board) meetings

Houston, TX Manager, IT Service Management Houston, TX Kautzer-Howe Houston, TX Manager, IT Service Management

Effectively execute and drive continuous improvement for IT Change Management
Manage small projects related to ITSM delivery improvement
Create, maintain and follow policies to improve internal services
Establishes policy, procedures, and standards to ensure consistent, high quality delivery of service management
Develops asset and configuration management standards, plans and procedures
Metrics management, reporting and improvements
Co-ordination with upstream providers for internet routing/network congestion related issues

Chicago, IL IT Service Management Manager Haute Look Chicago, IL Dach-Mitchell Chicago, IL IT Service Management Manager Haute Look

Promote and support the deployment of Service Management processes to all groups interacting with Problem Management, Change Management and Incident Management
Secondary support for Configuration Management, Vendor Management, Procurement, Asset and Service Level Management
Produce activities and workflow documentation for Change, Incident and Problem Management
Meeting and improving established service delivery SLA’s
Manage formal Post analysis meeting
Weekly metrics reporting to management and collection of staff’s status reports
Provide 24x7 Tier 1 support for all High Priority Incidents

Education Education Bachelor’s Degree in Computer Science Bachelor’s Degree in Computer Science Georgetown University Bachelor’s Degree in Computer Science Skills Skills

Solid oral and written communications, problem solving, commitment to task, ability to lead and inﬂuence change
Excellent time management skills i.e. able to juggle several operational issues.
Ability to demonstrate experience great interaction skills throughout a large organisation
Provides support services to GIS customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction
Uses incident and outage trend data to recommend technology or process changes to improve stability and reliability of service
Demonstrable experience of working in a Co-ordination role – suitable to a FTSE100 business
Configures IT technology and executes basic changes while following standard operating procedures and change/release management policies
Monitors specific IT service or set of services for availability and performance and reports anomalies through predefined process
Excellent English communication and inﬂuencing skills
Good communication skills - as you will be working with vendors and stakeholders within EC